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Start your application

Tell us about your situation. One loan officer will guide you through every step, from here to closing. Answer a few questions to begin.

How it works

Three simple steps. No surprises, no handoffs. You work with the same person the entire way.

  1. Share your details

    Tell us about the property, your income, and what you're looking for. We ask only what matters, and we explain why.

  2. We review and connect

    Your loan officer reviews everything and calls to walk through next steps. We answer on weekdays and Saturdays too.

  3. Move to closing

    Same person handles appraisal, underwriting, and final paperwork. You know who to call at every stage.

An adult man examining a financial document under natural light at a wooden desk, emphasizing finance and reading.
One loan officer, start to finish. No transfers. No waiting to explain yourself again.

You deserve continuity

Most lenders pass you between departments. We don't. One person knows your situation, your goals, and your timeline. That person closes your loan.

Questions answered

Clarity about the process, the timeline, and what we need from you. Ask what matters.

What documents do I need to provide?

We ask for recent pay stubs, two months of bank statements, and your tax returns from the last two years. Your loan officer will tell you exactly what we need and why. We do not ask for anything extra.

How long does the process take?

Most loans close in thirty to forty-five days. The timeline depends on how quickly you provide documents and how long the appraisal takes. Your loan officer will give you a realistic estimate after your first call.

Can I reach you on weekends?

Yes. We answer the phone on Saturday. If you call on Sunday or a weekday evening, your loan officer will get back to you the next business day. You will always reach a person, not a recording.

What if I have bad credit?

We work with borrowers in all situations. Your loan officer will discuss your options openly. There are no hidden requirements or surprise denials later in the process.

Do you service my loan after closing?

Yes. We handle your loan through closing and beyond. When you have a question about your account, payment, or anything else, you call us. No transfers to another company.

What makes Basalt Ridge different?

One person owns your loan from start to finish. No case manager, no underwriting team you never meet, no department that doesn't know who you are. You call the same number every time. We answer on Saturday.

Get in touch

Call, fax, or visit us. Our loan officers are ready to answer your questions and start your application.

Address

1200 Camelback Road
Suite 210
Phoenix, AZ 85014

Get directions

Get in touch

Hours

  • Monday – Friday 8:00 AM – 6:00 PM MT
  • Saturday 9:00 AM – 2:00 PM MT
  • Sunday Closed